The new edition of Office Skills, A Practical Approach has been totally revised in-line with the competencies of the training package. Providing students with a true reflection of how the course relates to real life and the workplace through the use of case studies, and a new feature called People at work, this is a truly practical resource. Integrated coverage of the competencies starts with each chapter opener and carried through the text, review questions and workbook through an innovative pedagogical feature.