Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

by Stephen Coscia (Author)

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Format: Paperback

Synopsis of Customer Service Over the Phone: Techniques and Technology for Handling...

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.

Product details

  • Pages: 142
  • Publisher: Elsevier Science & Technology
  • Published: 11th January 1999
  • Language: English
  • ISBN: 9781578200467
  • Category: Business & Economics

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