The Big Book Of Customer Service Training Games

by Carlaw (Author), Deming (Author)

In stock

Delivered in 6-8 working days

Free shipping

Online price: ₹Rs425 ₹Rs404

You save ₹Rs21

Login/Register to add this product to a wishlist.

You will be asked to pay the full amount when your item is delivered. Only cash is accepted for this type of order. Pay Cash on Delivery

Format: Paperback

Synopsis of The Big Book Of Customer Service Training Games

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Product details

  • Pages: 224
  • Publisher: Tata Mgraw Hill
  • Published: 8/4/2011
  • Language: English
  • ISBN: 9780070590427
  • Category: Instrumental Music

Reviews of The Big Book Of Customer Service Training Games

Read customer reviews on this product. If you have read this book, why not post your own review?

Be the first to review this product

Also by these authors

Recently viewed by you

Wishlist (x items)
  • hello
Compare (0 items, 0 selected)
Compare selected Deselect all Remove all

Only items of the same type can be compared.