The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

by Bill Price (Author), David Jaffe (Author)

Imported Edition

Delivered in 14-21 working days

Free shipping

Online price: ₹Rs1,565 ₹Rs1,518

You save ₹Rs47

Login/Register to add this product to a wishlist.

You will be asked to pay the full amount when your item is delivered. Only cash is accepted for this type of order. Pay Cash on Delivery

Format: Hardcover

Synopsis of The Best Service is No Service: How to Liberate Your Customers from Customer...

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to no service :* Eliminate dumb contacts* Create engaging self-service* Be proactive* Make it easy to contact your company* Own the actions across the company* Listen and act* Deliver great service experiences

Product details

  • Pages: 336
  • Publisher: John Wiley and Sons Ltd
  • Published: 9th April 2008
  • Language: English
  • ISBN: 9780470189085
  • Category: Business & Economics

Reviews of The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Read customer reviews on this product. If you have read this book, why not post your own review?

Be the first to review this product

Also by these authors

Recently viewed by you

Wishlist (x items)
  • hello
Compare (0 items, 0 selected)
Compare selected Deselect all Remove all

Only items of the same type can be compared.